Roles
Your chamber, firm or organisation decides what data is stored in the Service and why. We process that data on your behalf and only on your documented instructions, which are the use of the Service as you configure it.
Data processed
- Matter data: case numbers, courts, parties, stages, hearing dates and orders.
- Documents: pleadings, evidence, orders, drafts and correspondence.
- Client data: names, contact details, KYC documents, engagement letters and communications.
- Fee data: fee notes, retainers, expenses and payment records.
- User data: names, emails, roles and activity logs of your team.
Confidentiality
Everyone who can access customer data on our side is bound by confidentiality obligations. Support access to practice data happens only at your request or to keep the Service secure, and it is logged.
Security measures
- Encryption in transit and at rest.
- Role-based and matter-team access inside each account.
- Single sign-on and audit logs on plans that include them.
- Encrypted backups in separate storage.
- Regular review of access and of our providers.
AI processing
Documents and published court records are processed by AI features only to deliver the Service to your account. Your data is never used to train models offered to other customers, and it is never sold.
Sub-processors
We use sub-processors for hosting, storage, email delivery and payments. Each is bound by obligations at least as protective as these. Account administrators are told of new sub-processors before they begin processing customer data.
Incidents
If we become aware of a breach affecting your data, we will notify your account administrators without undue delay, share what we know, and work with you on any notices you need to give.
Return and deletion
You can export your data at any time. After the account ends, data is available for export for 60 days, then deleted from active systems. Encrypted backups expire within a further 30 days.