Free trial
The 30-day trial is free and covers up to 200 matters. Nothing is charged during the trial, and it does not renew into a paid plan unless you choose one.
Monthly plans
Monthly plans can be cancelled at any time from the billing settings. Cancellation takes effect at the end of the current month. The month already paid for is not refunded, and the account stays fully usable until it ends.
Annual plans
If you cancel an annual plan within 30 days of the first payment, we refund the full amount.
After 30 days, an annual plan runs until the end of its term and is not refunded, except where the Service has had a serious failure that we have not fixed within a reasonable time after you reported it. In that case we refund the unused months.
Removing seats
When an advocate leaves the chamber, you can remove their seat at any time. On monthly plans the change applies from the next month. On annual plans the seat is credited against the next renewal or against new seats added during the term.
Changing plans
Upgrades apply immediately and are charged pro rata. Downgrades apply from the next billing period. Features not included in the lower plan become read-only so that no data is lost.
How refunds are paid
Approved refunds are paid to the original payment method within 7 to 10 working days. Taxes are refunded where the law allows.
Your data after cancellation
After cancellation, your data can be exported for 60 days. It is then deleted from active systems, and encrypted backups expire within a further 30 days.
Making a request
Account administrators can cancel from the billing settings, or write to us through the Connect with sales form for refund requests. Please include the chamber or firm name on the account.